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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!

Regional IT Support Technician

Department: Information Technology
Location: Arlington, VA, United States

For more than 78 years, the USO—a private, nonprofit organization—has served the men and women of the U.S. military, and their families, throughout their time in uniform – from the moment they join, through their deployments and as they transition back to their communities.

Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Regional IT Support Technician is responsible for providing technology services and support to USO operations within one or more of the following geographic regions: Arlington, Continental United States, Europe, Pacific, and/or Southwest Asia.

Principal Duties and Responsibilities (*Essential Duties)   

  • Monitor, maintain and provide primary support for IT systems located in assigned region including but not limited to hardware, software, applications and telephony.*
  • Manage helpdesk requests and reporting for assigned region.  Provide first-level contact and problem resolution, escalating critical issues in a timely manner as needed. Serve as facilitator for staff in assigned region with subject matter expertise, which includes vendors and staff in HQ offices, to resolve IT Support issues.*
  • Assist with IT life-cycle management.  Provide technical guidance in coordination of upgrades, rollouts and other related projects.  Organize and maintain regional IT inventory and assist with creation and management of regional IT budget.*
  • Train, assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets in accordance with established policies, procedures and processes.  Create, update and maintain support documentation as needed.*
  • Monitor/maintain internet services and network services in assigned region and work with satellite/fiber vendors to support/troubleshoot outages or other related issues. Responsible for reviewing and analyzing wireless and internet behaviors using supplied reports and make recommendations and configure settings to ensure network and internet services are optimized across all centers. *
  • Other duties as assigned.
Job Specifications - minimum Knowledge, Skills, Abilities and Behaviors necessary to perform the job successfully. Equivalent combination of education and experience is acceptable.
  • High School Diploma or equivalent. Bachelor’s Degree and/or Microsoft/CompTIA certification preferred.
  • 4+ years work experience in an IT support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
  • Working knowledge of Windows in a client-server network environment. Proficiency with Active Directory user administration, remote access communications and support, including standard help desk procedures, VoIP telephony and Unified Communications protocols, wireless network access technologies and hardware and MS Office applications. Familiarity with Mac operating systems and experience with mobile device management preferred.
  • Good knowledge of wireless network access technologies and hardware including but not limited to firewall/WAP/satellite setup and configuration.
  • Fluency in English. Ability to speak, read and write in the language of the host country at a native level preferred. Ability to articulate and translate technical concepts to a non-technical audience.
  • Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.
  • This position is located  in Arlington, VA.  Preference will be given to local candidates within commuting distance to the location.
  • Relocation assistance is not provided for this position.
  • Resume and cover letter are required for full consideration

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