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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!

Transition Programs Coordinator

Department: USO Illinois
Location: Chicago, IL, United States

For more than 78 years, the USO—a private, nonprofit organization—has served the men and women of the U.S. military, and their families, throughout their time in uniform – from the moment they join, through their deployments and as they transition back to their communities.

Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Transition Programs Coordinator is responsible for supporting and assisting with delivery of remote and localized USO Transition Services within the defined GSA. 

Principal Duties and Responsibilities (*Essential Duties):

  • Responsible for assisting and coordinating the reach and impact of USO Transition Programs within the State of Illinois military community (both active duty and National Guard/Reserves). Coordinate with Transition Program Manager to support identifying and matching programming needs with current and potential corporate and individual partners, as well as veteran-serving organizations, who are capable of providing support for assigned program(s). Deliver programs throughout the state with coordinated stakeholders at the direction of the Transition Programs Manager (IL).
  • In coordination with local USO of Illinois leadership, work with local National Guard and Reserve audiences on identifying transition program needs, and distribute marketing materials across multiple channels in order to raise awareness of local USO transition programs and services, and drive customers to the programs.
  • Assist the Transition Programs Manager (IL) in the successful planning, coordination, and completion of delivery of transition events throughout the state.
  • Coordinate all necessary functions and logistics required to ensure that USO transition programs are conducted efficiently and effectively. Maintain accurate financial report reflecting all income and expenses for every program delivered. 
  • Provide customized guidance and make recommendations to transitioning service members and military spouses on potential resources where appropriate and needed. 
  • Support Pathfinder colleagues and participate in cross-functional initiatives.
  • Other duties as assigned by USO Inc. and USO of Illinois President & CEO.
Job Specifications:
  •  High School Diploma or equivalent.
  •  Prior service as an active duty or family member of the U.S. Armed Forces.
  •  0-2 years work experience in a customer service or administrative support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
  •  Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense, U.S. Department of Labor, U.S. Department of Veterans Affairs, and other compatible public and private services available within assigned geographic service area.
  •  Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to assess and communicate what can and cannot be done by USO Pathfinder’s transition services.
  •  Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and customer relationship management software (Salesforce preferred).
  •  Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  •  Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
  •  Ability to achieve desired results while working collaboratively in a team environment.
  •  Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
  •  Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  •  Must be a strong advocate of the USO’s mission.
  • This is a full-time position located in Chicago/Great Lakes location. Preference will be given to local candidates within commuting distance to the location.
  • Relocation assistance is not available for this position.
  • Resume and Cover Letter required for full consideration.






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