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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!

Creative Design Specialist

Department: Development
Location: Arlington, VA, United States

For more than 78 years, the USO—a private, nonprofit organization—has served the men and women of the U.S. military, and their families, throughout their time in uniform – from the moment they join, through their deployments and as they transition back to their communities.

Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Creative Design Specialist takes creative strategies and applies them to any number of applications for distribution across all marketing channels.

Principal Duties and Responsibilities (*Essential Duties)

  • The Creative Design Specialist, under the direction of the Creative Director, manages the creative production of print and digital content and collateral including, but not limited to: event materials, advertisements, branded products, posters, web graphics, presentations (PowerPoint), business collateral, etc.*
  • Proactively manages projects and resolves obstacles to effective and timely completion. Coordinates with multiple teams, departments, and vendors to meet deadlines and successfully accomplish project goals on time and within budgetary parameters.*
  • Contributes to the improvement of US (user experience) on and ensures that the organization of content and information contributes to a positive user experience.*
  • The Creative Design Specialist will also be responsible for managing vendor relationships to ensure all projects are executed properly and meet USO standards.*
  • Oversee, organize and maintain product and material ordering, shipping and inventory, including preparation and delivery of schedules, re-orders, and other related reports.*
  • Other duties as assigned.

Job Specifications - minimum Knowledge, Skills, Abilities and Behaviors necessary to perform the job successfully. Equivalent combination of education and experience is acceptable.

  • Bachelor’s degree in art/graphic design, communications or related field.
  • 3-5 years experience in graphic design role. Copy editing, web and/or social media design experience preferred. Relevant experience in an advertising/marketing agency, not-for-profit, multicultural and/or global organization preferred.
  • Must be proficient in the use of Adobe Creative Suite design programs including InDesign, Photoshop, Illustrator, etc.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Mac skills required.
  • Knowledge of design theory, layout, typography, color, picture editing and image manipulation. General awareness of not-for-profit fundraising needs, strategies and tactics.
  • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic business/accounting functions including project management and budget reconciliation.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Must be a strong advocate of the USO’s mission to strengthen America’s services members by keeping them connected to family, home and country, throughout their service to their nation.


  • This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
  • Relocation assistance is not provided for this position.
  • Resume and cover letter are required for full consideration.

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