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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!




Government Relations and External Affairs Manager

Department: Gov't Rel & Ext Affairs
Location: Arlington, VA, United States

Since 1941, the USO has been the nation’s leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Government Relations & External Affairs Manager expands and creates the USO’s relationships with government officials and organizations; assists the SVP, Government Relations & External Affairs to advance the public profile of the USO; and lobbies to promote legislative-related initiatives. It assists in developing outreach presentations and prepares lobbying materials; outreaches to the Executive and Legislative branches to identify opportunities for events and meetings between Government Relations staff and/or senior USO personnel. It oversees the events coordination and execution with senior governmental officials and analyzes evolving legislation that may impact the USO. Finally, the position identifies, cultivates and strengthens relationships with key external stakeholders, and has primary oversight and management of the USO Service Council.

Principal Duties and Responsibilities (*Essential Duties)

  • Develop, maintain and enhance relationships for USO leadership with the Congress, including the Armed Services, Veterans Affairs’ and Appropriations Committees; the Executive Branch, including various federal agencies; and governors’ offices to enhance the public profile of the USO’s programs and services.*
  • Identify, craft and execute creative and effective lobbying campaigns to address organizational priorities through the legislative process. Develop strategies, narratives, and materials that align with the USO’s goals. Develop communications materials, such as messaging, talking points, press releases, op-eds, reports, memos and presentations. Monitor emerging and new public policy issues, and brief relevant departments and regions. Schedule, register and host in-person and virtual meetings and webinars with external stakeholders.*
  • Manage the USO’s lobbying efforts and activities with the Legislative and Executive Branches.*
  • Manage the development and execution of special events that afford USO leadership the opportunity to showcase the USO with targeted groups. Proactively identify opportunities to increase USO brand awareness among government relations stakeholders. Effectively manage teams of individuals at various levels from other USO departments and regions to achieve successful event outcomes.*
  • Serve as a primary liaison between USO staff and key stakeholders involved in planning, coordinating, implementing and managing assigned programs and events. Foster collaboration to maximize program and event reach and impact.*
  • Assist with the day-to-day management of the Government Relations and External Affairs portfolio, including managing consultants, tracking stakeholder outreach and compiling congressional lobbying reports.
  • Manage activities of the USO Service Council, including coordinating and executing monthly engagement opportunities, such as programs and external events. Collaborate with USO departments to keep Service Council members apprised of USO programs, services and activities. Identify opportunities for Service Council members to provide meaningful input regarding new USO programs and services to best serve the military community and opportunities to enhance existing USO offerings.
  • Manage the USO Congressional Caucus activities, including renewing the Caucus at the beginning of each new Congress, communicating to new and potential members and coordinating and executing biannual service projects on Capitol Hill.*
  • Manage the full-cycle program/event management process for assigned projects, including but not limited to ensuring that goals are clearly established and documented, recruiting for program participants, defining success, tracking outcomes, coordinating program/event promotion and publicity, leading on-site and coordinating and financial and inventory tracking and reporting, procurement compliance and timely after-action reporting.*
  • Other duties as assigned.

Job Specifications 

  • Bachelor’s Degree.
  • Minimum of 5+ years of work experience in public policy, advocacy or related fields. Relevant experience in researching issues and opportunities that impact the USO’s Office of Government Relations and External Affairs and the USO’s mission. Experience with cultivating and maintaining relationships with donors preferred but not required.
  • Strong oral and written communication skills to effectively work with individuals at all levels of government. Proven knowledge of the federal legislative and budget process. Ability to skillfully draft, proofread and edit correspondence and reports to internal and external audiences. Conduct research and prepare briefing materials/memos on a variety of issues including legislative initiatives, USO activities, and initiatives of other organizations, Members of Congress, Administration officials and governors’ offices.
  • Expertise in working effectively with a diverse group of internal and external constituents and as part of a team. Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO leadership, government officials, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite, Zoom and social media platforms, with ability to manage all aspects of scheduling, registration and hosting of Zoom and Teams meetings and webinars.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Project and event management experience required; experience organizing and completing multiple tasks simultaneously with close attention to detail and prioritizing tight deadlines.
  • Must show initiative, self-motivation, and ability to quickly and easily adapt to changing organizational needs. Demonstrated ability to proactively identify issues/problems and recommend solutions.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and business/accounting functions, including project management, and knowledge of budgeting.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Must be a strong advocate of the USO’s mission.


  • This position is located at Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
  • Resume and cover letter are required for full consideration.






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