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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!




Specialist, Public Relations & Social Media

Department: Operations
Location: Norfolk, VA, United States

Since 1941, the USO has been the nationís leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todayís USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Specialist, Public Relations & Social Media is responsible for supporting multiple facets of the USOís integrated PR and digital strategy to build awareness of the organization, increase engagement and loyalty with supporters, improve utilization by service members and their families, grow audiences and generate donations.

Principal Duties and Responsibilities (*Essential Duties)

  • Under the direction of the Director of Communications and Social Media, generate, edit, publish and monitor digital content to build meaningful engagement with key audiences. Contribute to the development and execution of a Digital First strategy and deploy tactics to maximize traffic to USO digital properties of varying size and scope.*
  • Create content calendars, build and optimize company pages and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.*
  • Support the Director of Communications and Social Media by helping to manage reputation, identify and grow key audiences and execute PR campaigns. Draft press releases, media alerts, toolkits and message points.*
  • Utilize the reach of partners, supporters and other influencer channels to tell the USO story and meet USO public relations and business goals.*
  • Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.*
  • Adhere to the USOís digital/social media crisis management plan and USO Social Media Guidelines and support digital projects as directed including but not limited to audience and market research efforts, digital analytics monitoring and dashboard updates.*
  • Other duties as assigned.

Job Specifications

  • Bachelorís Degree in Marketing, Communications or related field.
  • 1-3 years work experience in a web marketing or communications support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
  • General knowledge of web publishing technologies, digital marketing tools, online media applications, user experience best practices, website analytics platforms and social media channels and interest communities.
  • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment. Willingness and ability to work non-standard hours as needed.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license.
  • Must be a strong advocate of the USOís mission.


  • This position is located in Norfolk, VA. Preference will be given to local candidates within commuting distance to the location.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.





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