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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!




Regional HR Manager

Department: Human Resources
Location: Arlington, VA, United States

Since 1941, the USO has been the nationís leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todayís USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Regional HR Manager provides support, project management and program administration across multiple HR functional areas.

Principal Duties and Responsibilities (*Essential Duties)

  • Serve as primary HR point-of-contact for one or more geographic regions. Provide counseling, guidance and information to staff and managers on policy and procedure, recruiting, training, benefits and compensation issues.*
  • Manage assigned recruitment related activities including but not limited to identifying hiring needs, communication with internal and external stakeholders, scheduling, logistics, post-interview feedback, documentation, selection, negotiation, and on-boarding.*
  • Perform employee relations activities including but not limited to guiding performance management, full-cycle investigation/dispute resolution, exit interviews, and maintaining compliance with USO Policies and Procedures as well as applicable federal, state, international, and military employment laws.*
  • Serve as primary point of contact for external region-specific subject matter experts including attorneys and consultants related to maintaining compliance with applicable employment laws, local business practices and other regulations.*
  • Serve as designated lead for special projects and HR initiatives including but not limited to Focus Groups, Exit Interview analysis, and Climate Survey design, delivery and analysis.*
  • Support analysis and implementation of compensation, benefits and HRIS program delivery, including employment action workflow, compliance requirements, job documentation, leave of absence and workers compensation administration, Open Enrollment, performance reviews and merit increases.
  • Assist with organization-wide training initiatives including but not limited to management and upkeep of training records, identification of global and region-specific needs. In coordination with Corporate Training Manager, monitor, manage and deliver training.
  • Other duties as assigned.

Job Specifications

  • Bachelorís Degree in HR or related field. Masterís and/or professional certification preferred.
  • 5+ years experience in a small or mid-sized HR department supporting at least 2 cross-functional areas of HR. Employee Relations experience preferred. Relevant experience in a military, not-for-profit, multicultural and/or global organization preferred.
  • Ability to manage a high volume of assignments with varying complexity and competing priorities in a fast-paced environment with integrity and professionalism.
  • Knowledge of Federal and State regulations concerning employment, leave and reporting requirements.
  • Demonstrated proficiency with applicant tracking software and HRIS.
  • Willingness and ability to work non-standard hours as needed.
  • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.
  • Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Human Resource Applicant Tracking and Information Systems. Familiarity with UltiPro preferred.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic business/accounting functions including project management and budget reconciliation.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license.
  • Must be a strong advocate of the USOís mission to lift the spirits of Americaís troops and their families.


  • This position is located in Arlington, VA. Remote working arrangements may be considered for highly qualified candidates.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.






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