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CAREERS AT THE USO

Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!


 

 

 

Transition Manager

Department: Operations
Location: Fort Campbell, KY, United States

Since 1941, the USO has been the nationís leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todayís USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Transition Manager is responsible for successful management and delivery of USO transition services at one or more USO location and the surrounding areas.

Principal Duties and Responsibilities (*Essential Duties)

  • Manage day-to-day planning, delivery, and evaluation of USO tools and resources designed to meet the needs of transitioning service members and their families, ensuring a cost-effective, safe, welcoming, well-maintained, and customer-friendly environment in assigned area.*
  • In coordination with local Executive Director and other leadership, create client acquisition and local marketing strategies, and distribute marketing materials across multiple channels in order to raise awareness of local USO transition programs and services, and drive customers to the program.*
  • Conduct needs assessments and review and manage performance metrics related to the delivery and quality of USO transition services. Recommend introduction, revision, expansion, and/or termination of programs, services and events based on results. Direct and implement suggested and/or required changes.*
  • Prepare, review and present reports, including, but not limited to, financial and after-action reports.*
  • Maintain coordinated network of military, public and private service providers. Assist with development of new and existing working relationships with U.S. military and local community leadership in order to maximize service awareness and delivery.*
  • Actively manage full-cycle human capital activities including recruitment, supervision, training and development and recognition for staff and/or volunteer workforce. Ensure delivery of excellent customer service.
  • Lead, manage and mentor direct reports.
  • Other duties as assigned.

Job Specifications

  • Bachelorís Degree in Business, Industrial/Organizational Psychology or related field.
  • 5+ years work experience including 1+ years in a supervisory capacity for a not-for-profit, military, multicultural and/or global organization.
  • Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense, U.S. Department of Labor, Veteranís Administration, and other compatible public and private services available within assigned geographic service area. General awareness of effective marketing & communications techniques.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Salesforce.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license.
  • Must be a strong advocate of the USOís mission.

Details

  • This position is located at Fort Campbell, KY. Preference will be given to local candidates within commuting distance to the location. 
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.

 

 

 

 

 

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