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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!




Executive Director - Arizona

Department: Operations
Location: Phoenix, AZ, United States

For more than 80 years, the USO—a private, nonprofit organization—has served the men and women of the U.S. military, and their families, throughout their time in uniform – from the moment they join, through their deployments and as they transition back to their communities.

USO Arizona Executive Director serves as the senior USO leader in the state. USO Executive Directors are responsible for fundraising, day-to-day USO operations, program delivery and staff and volunteer management across their respective geographic service area. This position reports to the President of USO West Region and is part of the worldwide USO family spanning 250+ locations in 17 countries on five continents. successful candidate will be able to functionally operate as a leader, entrepreneur and fundraiser with a track record of taking the initiative, and creating and stewarding both new and existing relationships while providing top notch communications and leadership to a staff of five and a volunteer team of 300+ serving at multiple locations. USO Arizona currently operates centers at Phoenix Sky Harbor International Airport, Ft. Huachuca and Military Entrance Processing Station – Phoenix, and provides support and programing to a half dozen military installations in the state. This position routinely requires engagement at evening and weekend events.

The USO Arizona Executive Director is responsible for the local fundraising, day-to-day operations and USO engagement for the state of Arizona.

Principal Duties and Responsibilities

  • In coordination with West Region Development staff and local advisory board, lead and execute professional donor cultivation, management, and stewardship of corporations, foundations and individuals throughout the assigned geographic service area. Identify and cultivate a high-volume portfolio of prospective donors to secure funding for the organization.
  • Provide active leadership in program design and direction as well as procurement and growth of financial and other in-kind resources necessary for center operations and programs/activities.
  • Develop/enhance/maintain working relationships with US Military, local business community leadership, elected leaders and other stakeholders. Conduct periodic reviews of service member and family needs and recommend/implement program/service changes as appropriate.
  • Manage day-to-day USO operational procedures, ensuring cost-effective, safe, welcoming, clean and well-maintained environments. Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and volunteer workforce. Ensure delivery of excellent customer service.
  • Oversee planning, delivery and quality of programs, services, equipment and events within budgeted limits. Identify and implement improvements that ensure USO Standards of Excellence.
  • As directed by regional leadership, perform and monitor financial activities, including but not limited to creation and execution of operating budget, sales and/or other income, banking transactions. Prepare, review and present reports, including but not limited to financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
  • Drive and operate motor vehicles (12 passenger or smaller).
  • Other duties as assigned.

Job Specifications

  • Bachelor’s Degree in Business Administration, Hospitality, or related field.
  • 15+ years progressively responsible work experience in a program management and fundraising role, including 5+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization a plus. Local candidates already familiar with the Arizona philanthropic community will be given preference.
  • General knowledge of cultivation and solicitation strategies as well as IRS guidelines for charitable contributions and Better Business Bureau Wise Giving Alliance Standards for Charity Accountability.
  • Demonstrated experience in recruiting, managing and recognizing a large volunteer workforce.
  • Ability to deliver compelling call-to-action cases to internal and external stakeholders at a variety of levels.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency and comfort using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Raiser’s Edge.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

Working with the USO, especially in an Executive Director role, is fast-paced, dynamic and challenging. The successful candidate is someone who can juggle competing priorities while exercising the utmost grace and professionalism in a role that can require long hours and consistent enthusiasm. This position is a work-from-home role but must be based in the Phoenix metropolitan area. USO offers competitive compensation, benefits and a generous paid time-off policy. All applications must include a cover letter to be considered.

Interested parties should apply via the USO website at


  • This position is located in Phoenix, AZ. Preference will be given to local candidates within commuting distance to the location.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.






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