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CAREERS AT THE USO

Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!


 

 

 

Center Operations Specialist

Department: Operations
Location: Rota, SPN, Spain

                                                              ***U.S. Citizenship Required***

Why join our team?

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. Itís a calling. (Do what you like, like what you do)!

Here is what an independent external survey told us:

  • 97% agree they like the work they do
  • 90% are satisfied with the pay and benefits
  • 95% would recommend working here to friends and family
  • 95% would recommend the USO services to a friend

The Center Operations Specialist is responsible for maintaining a warm, friendly, inviting environment for troops as well as assisting with the day-to-day activities of a USO Center during an assigned shift.

Principal Duties and Responsibilities (*Essential Duties)

  • Meet, greet, welcome and assist visiting guests. Orient and assist guests with center amenities, tours, classes, programs and services. Provide quality customer service in a variety of areas, including but not limited to relevant, informative travel advice and complaint resolution.*
  • Monitor and maintain readiness, availability, and cleanliness of activity and lounge areas (i.e. check-in area, coffee/snack stations, computer stations, media/gaming rooms, kitchen/cafť areas, pavilions/patios and outdoor areas, rest rooms, offices, storage rooms, etc.).*
  • Monitor and maintain operability for all facilities and equipment (i.e. coffee makers, popcorn machines, telephones, computers, Wi-Fi accessibility, cash registers, gaming consoles, etc.).* Monitor supply inventory and replenish stock.*
  • Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided in a manner consistent with service delivery standards, as well as USO Policies, Procedures and Core Values.*
  • Process cash or credit card sales, balancing money and credit charges with cash register totals at the beginning and end of assigned shift. Maintain customer profile records in Daily Cash Receipts Log.*
  • Assist with programs and events as needed.*
  • As directed by Center Manager and/or Regional Leadership, assume responsibility for center operations as needed.
  • Other duties as assigned.

Job Specifications

  • High School Diploma or equivalent.  Bachelorís Degree preferred. 
  • 0-3 years work experience in retail, customer service, recreation facility or related role.  Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred. 
  • Strong interpersonal and customer service skills.  General knowledge of military community preferred. 
  • Demonstrated proficiency in written and oral communications as well as knowledge of various software programs including but not limited to Microsoft Word, Excel, PowerPoint, and Outlook. 
  • Fluency in English with the ability to speak, read, and write in the language of the host and neighboring countries preferred. 
  • Strong interpersonal and customer service skills.  Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. 
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.  Ability to handle confidential information with tact and poise. 
  • Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs. 
  • Ability to achieve desired results while working collaboratively in a team environment. 
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures.  
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license. 
  • Must be a strong advocate of the USOís mission to lift the spirits of Americaís troops and their families. 

Details

  • This position is located in Rota, Spain. Preference will be given to local candidates within commuting distance to the location.
  • This position does not provide logistical support
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.
  • Background check Ė education, criminal and driving required.
  • The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

                                                            ***U.S. Citizenship Required***

If thatís not enough to convince you, here are some direct quotes from employees:

  • The organization truly cares about the people who work here.
  • I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
  • There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
  • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
  • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
  • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today and be a force behind the forces

 

 

 

 

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