Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Regional IT Support Technician is responsible for providing technology services and support to USO operations within their area of responsibility.

Principal Duties and Responsibilities (*Essential Duties)

• Monitor, maintain and provide primary support for IT systems located in assigned region including but not limited to hardware, software, applications and telephony.*
• Manage helpdesk requests and reporting for assigned region. Provide first-level contact and problem resolution, escalating critical issues in a timely manner as needed. Serve as facilitator for staff in assigned region with subject matter expertise, which includes vendors and staff in HQ offices, to resolve IT Support issues.*
• Assist with IT life-cycle management. Provide technical guidance in coordination of upgrades, rollouts and other related projects. Organize and maintain regional IT inventory and assist with creation and management of regional IT budget.*
• Train, assist and advise USO Center staff in assigned region with optimizing use and capabilities of IT assets in accordance with established policies, procedures and processes. Create, update and maintain support documentation as needed.*
• Monitor/maintain internet services and network services in assigned region and work with satellite/fiber vendors to support/troubleshoot outages or other related issues. Responsible for reviewing and analyzing wireless and internet behaviors using supplied reports and make recommendations and configure settings to ensure network and internet services are optimized across all centers. *
• Other duties as assigned.

Job Specifications

• High School Diploma or equivalent. Bachelor’s Degree and/or Microsoft/CompTIA certification preferred.
• 4+ years work experience in an IT support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Working knowledge of Windows in a client-server network environment. Proficiency with Active Directory user administration, remote access communications and support, including standard help desk procedures, VoIP telephony and Unified Communications protocols, wireless network access technologies and hardware and MS Office applications. Familiarity with Mac operating systems and experience with mobile device management preferred.
• Good knowledge of wireless network access technologies and hardware including but not limited to firewall/WAP/satellite setup and configuration.
• Fluency in English. Ability to speak, read and write in the language of the host country at a native level preferred. Ability to articulate and translate technical concepts to a non-technical audience.
• Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.

Details

• This position is located in Kaiserslautern, Germany. Preference will be given to local candidates within commuting distance to the location.
• U.S. Citizenship is required.
• This USO SOFA status position, in Germany, is available to U.S. Citizens only that are not normal residents of Germany or NATO family members who have immigration visa and SSN and meet specific conditions.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.