Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Entertainment Producer is responsible for developing and managing a high volume & variety of in-person Global Entertainment tours; measuring the effectiveness their effectiveness & impact.

Principal Duties and Responsibilities (*Essential Duties)

• Responsible for all aspects of the event management, production process & execution for assigned tours. *
• Coordinate all logistics for assigned USO tours, including but not limited to travel and lodging, shipping and storage, equipment rental, setup and breakdown, reconcile expenses and maintain multiple databases to inform departmental reporting of assigned engagements. Prepare, review and present plans and reports, including but not limited to production packages, briefing packets, budgets, financial and after-action reports.*
• Serve as liaison between internal USO staff and key stakeholders involved in planning, coordinating, implementing and managing in-person tours.
• Foster collaboration to maximize program reach and impact.*
• Identify new locations that require critical Global Entertainment programming & suggest appropriate programmatic options to the Global Entertainment team.
• Measure and evaluate existing programs against well-defined, specific measurement goals. Identify gaps and recommend new content pillars, program elements and technologies to address these gaps in effort to increase Global Entertainment’s audience.
• Solicit bids, review and select local contractors and vendors based on technical demands and requirements. Manage on-site production support services and staff.*
• Maintain working relationships with U.S. Military leadership, coordinating tour production efforts where appropriate.
• Create and maintain working relationships with current and potential partners and key stakeholders to generate support new tour opportunities. *
• Establish documented goals, track outcomes, coordinate with Talent and/or their representatives, create & implement event promotion and publicity materials, maintain departmental reporting and track and report on financial items and inventory, maintain procurement compliance and execute timely after-action reporting for each engagement*
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in business or related field.
• 5+ years progressively responsible work experience in an entertainment tour producing role that included travel. Relevant experience in a charity, not-for-profit, military, multicultural and/or global organization preferred.
• Working knowledge of fitness, music, TV, film, sports, pop culture. General awareness of complex cultural sensitivities of a variety of domestic and international locations.
• Ability to work collaboratively on a high-performing team. Ability to adapt and adjust to a rapidly changing environment with little or no advance notice. Able to remain on call during productions.
• Strong interpersonal skills. Ability to communicate to a diverse audience at a variety of levels using multiple channels with diplomacy, tact and poise.
• Knowledge of various software programs including but not limited to Microsoft Word, Excel, PowerPoint, Access, SharePoint and Outlook, Photoshop. Prior experience using social media and online communication tools in a business environment preferred.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to nurture, manage and influence external military and civilian partner and/or vendor relationships.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to coordinate complex schedules and logistics, to think creatively and problem solve. Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position may be worked remotely from anywhere in the U.S.
• Up to 75% travel including frequent trips to isolated and dangerous locations with regular exposure to extreme desert elements (heat, wind, sandstorms, etc.).
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.