Center Operations Manager

Location: Fort Benning, GA

Make a Meaningful Impact Every Day

At the USO, we’re more than a team—we’re a mission-driven family dedicated to connecting service members and their families to the people, places, and resources they need to thrive. As a Center Operations Manager, you’ll play a key leadership role in creating welcoming spaces, delivering memorable experiences, and building strong community partnerships that bring the USO mission to life.

What You’ll Do

As a Center Operations Manager, you will oversee the daily operations of one or more USO Centers—ensuring they are vibrant, well-run, and ready to support service members and their families. You’ll lead programs, events, and activities both on and off military installations, manage a talented team of staff and volunteers, and help shape how the USO shows up in your community.

Key Responsibilities

• Lead and Inspire: Oversee daily center operations, ensuring each location is safe, clean, welcoming, and fully operational. Foster a positive environment for guests, staff, and volunteers.
• Create Unforgettable Experiences: Plan, execute, and elevate programs, events, and services that bring joy and support to the military community—on and off base.
• Build and Grow Teams: Recruit, train, schedule, and mentor staff and volunteers. Recognize contributions and create a culture of appreciation and teamwork.
• Ensure Excellence: Monitor program quality, budgets, and operational standards. Identify opportunities for innovation and improvement to enhance the guest experience.
• Manage Operations: Oversee budgets, inventory, and reporting. Ensure compliance with food-handling and safety regulations.
• Strengthen Community Partnerships: Build strong relationships with military leadership, community partners, donors, and media to expand support for the USO mission.
• Communicate the Mission: Share center news, stories, and impact through multiple media channels to engage audiences and celebrate successes.
• Be Prepared: Maintain and enforce standard operating procedures and emergency preparedness plans to keep guests and team members safe.

What We’re Looking For

• Education & Experience:
  • High School Diploma required; Bachelor’s Degree preferred.
  • 5+ years of experience in operations, event management, or marketing, including at least 1 year in a supervisory role.
  • Nonprofit or military-related experience is a plus.
• Skills & Strengths:
  • Proven leadership ability with a passion for people.
  • Strong organizational, communication, and problem-solving skills.
  • Comfortable managing budgets, reports, and operational details.
  • Tech-savvy with Microsoft Office and familiarity with volunteer management software (experience with Digital Cheetah a plus).
  • Adaptable and calm under pressure.
• Other Requirements:
  • Ability to pass background screenings and obtain required credentials to access USO Centers and military installations.
  • Valid driver’s license (U.S. and/or foreign, as applicable).
  • Fluency in English; additional language skills preferred.

Why You’ll Love Working Here

• Be part of a mission that truly matters—supporting service members and their families around the world.
• Lead passionate teams and make a direct impact in your community.
• Competitive benefits, generous time off, and opportunities for growth and development.
• Work in a dynamic environment where no two days are the same.

Join us in delivering more than programs—deliver moments that matter.
?? Apply today to become a Center Operations Manager and help us keep service members connected to what they love most.