Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Specialist, Development Projects & Administration is responsible for establishing and managing key processes and projects to track and drive progress of the priorities for USO’s Development team.

Principal Duties and Responsibilities (*Essential Duties)

• Provide administrative support to the VP of Development and Major Gifts team, including scheduling, processing requests, coordinating materials, and handling day-to-day office needs.
• Manage Leadership Council administration and support Major Gifts stewardship and communications efforts, including tracking qualifying donors, maintaining CRM records and recognition preferences, overseeing recurring gift reporting and acknowledgment processes, coordinating targeted outreach campaigns, and managing the annual communications calendar.
• Coordinate scheduling and logistics for leadership donor engagement, including CEO and senior leadership meetings, and track related activity.
• Maintain data integrity within Salesforce by managing donor records, applying giving society and recognition codes, tracking donor preferences, and supporting accurate reporting and follow-up.
• Lead and support project management and process improvement initiatives for the Major Gifts team, including developing workflows, implementing systems, and ensuring consistent execution across donor operations and communications.
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in Business Administration, Marketing or related field. Master’s degree and/or PMP credential preferred.
• 3-5 years work experience in business development or organizational management role. Relevant project management experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Understanding of fundraising and development best practices and policies. Strong organization and analytical skills.
• Demonstrated ability to manage projects, implement processes, and improve workflows in a fast-paced environment.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite, Raiser’s Edge and IDMI.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.