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CAREERS AT THE USO

Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!


Center Operations and Programs Manager

Department: Alaska
Location: JBER, AK, United States

For over 75 years, the USO has been the nationís leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todayís USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Center Operations & Programs Manager is responsible for the day-to-day operations of one or more USO centers as well as coordinating, implementing and evaluating creative, fun and engaging USO programs, events and activities.

Principal Duties and Responsibilities (*Essential Duties)   

  • Manage day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment.*
  • Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and/or volunteer workforce. Ensure delivery of excellent customer service.*
  • Design and distribute multi-channel promotions and campaigns to enhance awareness of USO events, programs and services. Manage Center website content.
  • Supervise and manage the planning, delivery and evaluation of USO programs, activities and events located on and off US military installations. Conduct periodic reviews of USO program and service needs within assigned area. Research and recommend new programs and services based on results. Implement and oversee suggested and/or required changes.*
  • In cooperation with key internal and external stakeholders, develop, improve and maintain working relationships with US Military, local community leadership and local media representatives to support successful program and service delivery within assigned area.*
  • Coordinate with Area and Center leadership, ensuring appropriate and adequate volume of volunteers and supplies are available for all programs, events, and activities.*
  • Prepare, review and present reports, including but not limited to financial and after-action reports.
  • Lead, manage and mentor Center staff and volunteers.  Perform assigned duties in the absence of supervisor.*
  • Other duties as assigned.
Required Qualifications
  • Bachelorís Degree in Marketing, Business or related field.
  • 5+ years progressively responsible work experience in event management or marketing role, including 1+ years in a supervisory capacity.  Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
  • Demonstrated ability to lead high-performing teams.  Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills.  Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.  Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment.  Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license.
  • Must be a strong advocate of the USOís mission.
Details
  • This is a full-time position located in Anchorage, Alaska. Preference will be given to local candidates within commuting distance to the location.
  • Relocation assistance is not available for this position.
  • Resume and Cover Letter required for full consideration.

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