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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!

Pathfinder Scout

Department: Ft Hood
Location: Fort Hood, TX, United States

For over 75 years, the USO has been the nationís leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todayís USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Pathfinder Scout is responsible for the delivery of USO transition services to troops and their families.

Principal Duties and Responsibilities (*Essential Duties)   

  • Serve as facilitator between transitioning troops and their families and federal, state and local agenciesí program elements and services, providing a tailored, personal and effective experience.  Support new and existing working relationships with U.S. military and local community leadership in order to maximize service awareness and delivery.* 
  • Design and keep detailed records of Individual Action Plans.  Make assessments, provide consultation and follow through to assist in meeting individual and/or family goals.*
  • Assist with design and distribution of marketing materials across multiple channels in order to raise awareness of local USO Pathfinder programs and services.  Represent the organization at scheduled events and outreach programs as assigned.*
  • Coordinate with local USO leadership to ensure appropriate and adequate volume of volunteers, supplies and other resources are available for all programs, services, events and activities.*
  • Assist with conducting needs assessments and compiling performance metrics related to the delivery and quality of USO Pathfinder transition services. 
  • Other duties as assigned.
Required Qualifications
  • High School Diploma or equivalent.  Postsecondary coursework in psychology, sociology, or social work preferred.
  • Prior service as an active duty or family member of the U.S. Armed Forces. 
  • 2-4 years work experience in a customer service or administrative support role.  Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
  • Familiarity with U.S. military structure, regulations, and existing transition service programs sponsored by the U.S. Department of Defense, U.S. Department of Labor, Veteranís Administration, and other compatible public and private services available within assigned geographic service area.   
  • Strong interpersonal and customer service skills.  Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.  Ability to assess and communicate what can and cannot be done by USO Pathfinder
  • Proficiency using computers and electronics equipment.  General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and customer relationship management software (Salesforce preferred).
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects.  Ability to handle confidential information with tact and poise.
  • Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license.
  • Must be a strong advocate of the USOís mission.
  • This is a full-time position located in Fort Hood, TX.
  • Preference will be given to candidates local to the job location.  No relocation assistance is provided.
  • Resume and Cover Letter are required for full consideration. 

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