Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Director, HR Technology is responsible for designing, implementing, and adopting digital HR platforms and solutions. It drives HR’s technology strategies and digital transformations to improve HR’s processes and employee experiences, and provides the business with new digital solutions to assist the organization in achieving its goals. It leads, manages and mentors HRIS and HR technology staff and reports to the CHRO.

Principal Duties and Responsibilities (*Essential Duties)

• Lead HR technology, systems, reporting, metrics and analytics functions. Set the strategy for HR data analytics, dashboards and metrics needs for the organization. Oversee the development of HR data dashboards and reporting for senior leadership and the Board of Governors. Determine appropriate metrics for evaluating achievement of human capital strategic planning goals and objectives.*
• Evaluate and lead HRIS development and selection, and ongoing operation. Determine HR systems needs and implementation of new software or system modules based on organizational needs. Ensure HRIS processes, software programs and modules are designed, developed and utilized in the most effective, efficient and accurate methods.*
• Lead efforts to improve HR efficiencies through evaluation and use of technology, including automated service desk use and tracking, chatbots, and other AI or digital initiatives.*
• Serve as the driver of digital capabilities within the HR department. Work with colleagues throughout HR to enhance knowledge and use of technology through training and support of implementation of new tools and resources.
• Work closely with colleagues within HR and in other departments, particularly Payroll and Finance, to ensure processes are developed, aligned and tracked for accurate and efficient service delivery and outcomes.*
• Serve as HR lead on organizational digital and technology-related projects and working groups.
• Support CHRO engagement with the Board of Governors, senior leadership team, and others, and develop presentations and documents for meetings with executive audiences.*
• Coordinate and liaise with CHRO’s direct-reports, regional leaders, and other department leads in support of CHRO technology priorities and strategic initiatives.
• Lead, manage and mentor assigned subordinate staff.*
• Other duties as assigned

Job Specifications

• Bachelor’s Degree in computer science/information technology, human resources or related field. MBA preferred.
• 7+ years progressively responsible work experience in an HR technology/digital transformation role, including 3+ years in a supervisory capacity. Relevant experience in a non-profit, and/or global organization preferred.
• Working knowledge of HR data analysis, dashboards and metrics reporting. Experience in developing, analyzing, and reporting on human capital and other business metrics to monitor the health of USO’s human capital programs and to inform business decisions.
• Knowledge of HRIS systems and reporting. Experience using Power BI desired.
• Demonstrated ability to lead high-performing teams to execute multiple, complex projects requiring cross-functional collaboration. PMP certification a plus.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Senior Leadership, Board Members and employee audiences at a variety of levels with confidence, integrity and professionalism. Ability to manage and influence external vendor relationships.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of business functions, including finance/payroll, operations, marketing, and budgeting.
• Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to manage a high volume of assignments with varying complexity and competing priorities in a fast-paced environment with integrity and professionalism
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position is a remote position.
• The base salary for this role falls between $120,000 to $150,000 annually, with exact figures adjusted according to the candidate’s geographic location and prevailing compensation benchmarks in that region.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.