Center Operations Manager

Location: Powidz, Poland
U.S. Citizenship Required

Join a Mission That Matters

At the USO, we are united by one purpose: strengthening America’s service members by keeping them connected to family, home, and country. Our mission spans the globe—and so does our impact. When you join Team USO, you’re not just taking a job. You’re embracing meaningful work, joining an exceptional team, and contributing to an organization that millions rely on.

Why Work With Us?

We go where no other nonprofits can to make service members feel supported and understood. In addition to meaningful work, you’ll enjoy:

• Generous paid time off—including volunteer days and military leave
• Exceptional 401(k) match
• Comprehensive health benefits
• Education and training reimbursement
• A supportive culture built on purpose, trust, and connection

And we don’t just say we’re a great place to work—we’re certified.
According to the most recent Great Place to Work® survey:

• 93% feel proud to tell others they work here
• 93% feel good about how we support the community
• 88% feel their work has special meaning
• 89% feel welcomed from day one
• 91% agree people are treated fairly, regardless of race
• 87% agree people are treated fairly, regardless of gender

Our people believe in the mission—and they believe in each other. Come be part of it.

About the Role: Center Operations Manager

As a Center Operations Manager, you are the heartbeat of one or more USO Centers. You create a welcoming, safe, engaging environment for service members and their families. You lead a team of staff and volunteers, coordinate programs and events, and ensure every service member who walks through our doors feels supported, appreciated, and at home.

This is a hands-on leadership role perfect for someone who thrives in a fast-paced, people-centered, mission-driven environment.

What You’ll Do

Operational Leadership

• Ensure Centers are clean, inviting, safe, and fully operational
• Maintain equipment, enforce health and food safety standards, and uphold USO operating procedures
• Oversee financial activities including budgeting, cash handling, inventory, and reporting

Program & Event Management

• Lead high-quality programming on and off military installations
• Plan, execute, and evaluate events, services, and new program initiatives
• Manage services and activities within approved budgets

Team Leadership & Volunteer Management

• Coach and mentor staff
• Recruit, schedule, train, and recognize volunteers
• Foster a positive, collaborative, mission-first team culture

Community & Stakeholder Engagement

• Build strong relationships with U.S. military partners, local community leaders, donors, and media
• Develop stories, photos, and updates to share across communication channels
• Represent the USO with professionalism, integrity, and enthusiasm

Additional Responsibilities

• Maintain SOPs and Emergency Preparedness Plans
• Conduct accountability checks and report incidents as required
• May operate a USO or personal vehicle
• Support leadership and perform other duties as needed

What We’re Looking For

Required Qualifications

• High School Diploma or equivalent (Bachelor’s Degree preferred)
• 5+ years in operations, event management, or marketing; 1+ years supervisory experience
• Strong leadership, customer service, and interpersonal skills
• Ability to adapt quickly, multitask effectively, and remain detail-oriented
• Experience with Microsoft Office and general comfort with technology
• Ability to obtain/maintain background checks, credentials, passport, and driver’s licenses as required
• Must be a strong advocate for the USO mission

Preferred Qualifications

• Experience in a nonprofit, military, or multicultural/global organization
• Familiarity with volunteer management systems (Digital Cheetah experience a plus)
• Fluency in English; host-country language proficiency preferred

Compensation & Benefits

• Base compensation plus housing and transportation allowances
• Full benefits package
• Opportunities for growth and advancement
• A career where your work truly makes a difference

What Our Team Members Say

“The organization truly cares about its people.”
“I’ve grown professionally every year. The work is meaningful, the balance is real, and the benefits are top-tier.”
“You see the impact you’re making every day—it’s priceless.”
“It’s fun, collaborative, and mission-driven. I couldn’t imagine working anywhere else.”
“The USO is one of the most forward-facing, frontline-serving nonprofits in existence.”

Ready to Make an Impact?

If you're passionate about service, energized by people, and motivated by meaningful work, we want to meet you.

Apply today. Join the mission. Join Team USO.