Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Coupa Administrator is responsible for the configuration, administration, support, and continuous improvement of the Coupa Business Spend Management (BSM) platform. This role partners closely with Procurement, Finance, Accounts Payable, IT, and business stakeholders to ensure Coupa is optimized, compliant, and aligned with organizational policies and business objectives.

Principal Duties and Responsibilities (*Essential Duties)

System Administration & Configuration

• Serve as the primary system administrator for the Coupa platform.
• Configure and maintain system settings, approval workflows, business rules, catalogs, suppliers, and user roles.
• Manage Coupa modules such as Procure-to-Pay (P2P), Sourcing, Contract Lifecycle Management (CLM), Invoicing, and Supplier Management
• Perform testing and deployment of system changes, enhancements, and quarterly Coupa releases.

User & Supplier Management

• Manage user access, permissions, onboarding, and role-based security.
• Support supplier onboarding, enablement, and maintenance within Coupa.
• Act as a point of escalation for user and supplier issues.

Support & Troubleshooting

• Provide Tier 2/3 functional support for Coupa-related issues.
• Troubleshoot system errors, transactional issues, and integration failures.
• Coordinate with Coupa Support and internal IT teams to resolve incidents.

Integrations & Data Management

• Support integrations between Coupa and Sage Intacct Accounting System
• Monitor data accuracy for master data, suppliers, chart of accounts, and approval hierarchies.
• Assist with data validation, reporting, and audit readiness.

Reporting & Analytics

• Develop and maintain standard and ad-hoc reports and dashboards.
• Support spend analysis, compliance reporting, and management insights.
• Ensure data integrity and consistency across reporting outputs.

Governance, Compliance & Continuous Improvement

• Ensure Coupa configurations align with procurement and financial policies.
• Document system configurations, procedures, and controls.
• Identify opportunities for process automation and system optimization.
• Participate in audits and compliance reviews related to spend management.
• Other duties as assigned.
• This is an in-person position located in Arlington, VA.

Job Specifications

• Bachelor’s Degree in Business, Information Systems, Finance, Supply Chain, or a related field (or equivalent experience) preferred. Coupa Administrator or Implementation Certification
• 3-7 years work experience administering or supporting Coupa or a similar P2P/Spend Management platform. Relevant experience in a, not-for-profit, military, multicultural and/or global organization preferred.
• Experience supporting Coupa integrations with ERP systems. Familiarity with SQL, data analysis, or reporting tools.
• Strong understanding of procurement, accounts payable, and finance business processes.
• Experience with workflow design, approval hierarchies, and business rules.
• Excellent problem-solving, communication, and stakeholder management skills.
• Strong analytical, interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic business/accounting functions including project management and budget reconciliation.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• The salary range for this position is $76,000-$99,750.
• To support pay transparency, this posting includes the anticipated base salary range for this role. Compensation is determined based on several factors including geographic location, relevant experience, specialized skills, certifications, and overall alignment with the position requirements. Our compensation practices are designed to ensure market competitiveness and internal equity across roles and levels.
  
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.