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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!




Specialist, Donor Retention & Cultivation

Department: Development
Location: Arlington, VA, United States

Since 1941, the USO has been the nation’s leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Today’s USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Specialist, Donor Retention & Cultivation assists in developing and implementing omnichannel strategies that provide the donor a consistent experience; leads day-to-day retention production management and ensures program adheres to direct marketing growth objectives.

Principal Duties and Responsibilities (*Essential Duties)

Program Creation and Execution:

  • Assist manager in partnering with Development leaders to establish goals and plans for direct marketing and contribute to their execution.*
  • Lead the internal package approval and quality check process for direct mail and email/online; recommend enhancements to internal processes.*
  • Create, revise and optimize direct response content calendar, and archive the direct mail and email/digital appeals.*
  • Collaborate with internal colleagues to conceive and recommend content for the integrated renewal program across all direct response channels.*

Vendor Management:

  • Help to manage campaigns and serve as primary day-to-day point of contact (POC) to vendors to lead day-to-day production.*
  • Ensure vendors and subcontractors’ quality and service levels meet expectations and advise manager on assessment.*

Budget Management:

  • Assist in annual revenue and expense planning, budgeting, and reforecasting efforts for offline and online programs.*
  • Assist manager in tracking invoices and adhering to the annual budget.*

Reporting & Analysis:

  • Assist with benchmarking and reporting on direct mail package and email/digital campaign performance. Make recommendations where appropriate.*
  • Help analyze the USO direct response file health and optimize tactics based on results.*

Other duties as assigned.

Job Specifications

  • Bachelor’s Degree, in Marketing, Communications or related field preferred.
  • 3 - 5 years of work experience in a development or fundraising role within a direct mail or email program in the commercial or charitable sectors.
  • Campaign planning experience including retention and cultivations strategies, loyalty programs and segmentation planning.
  • Knowledge of regulatory standards governing direct mail, email, solicitation operations.
  • Experience working with strategic vendors, print houses, and caging facilities preferred.
  • Strong interpersonal, problem-solving and organization skills. Ability to interact with different departments, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business functions including project management.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
  • Must be a strong advocate of the USO’s mission to lift the spirits of America’s troops and their families.


  • This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
  • Resume and cover letter are required for full consideration.





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