Share with friends!


CAREERS AT THE USO

Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!


 

 

 

Executive Director

Department: Operations
Location: Long Beach, CA, United States

Since 1941, the USO has been the nationís leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todayís USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Bob Hope USO Executive Director serves as the senior leader for the eight-county, 51,000 square mile geographic service area (GSA). They are responsible for fundraising, day-to-day USO operations, program delivery, board management, and staff and volunteer management across their respective GSA, and is one of seven Executive Directors in the West Region. This position reports to the President of USO West Region and is part of the worldwide USO family spanning 250+ locations in 17 countries on five continents.

The successful candidate will be able to functionally operate as a leader, entrepreneur and fundraiser with a track record of taking initiative, and creating and stewarding both new and existing relationships while providing top notch communications and leadership to a staff of 10 and a volunteer team of 300+ serving at multiple locations. Bob Hope USO currently operates fixed locations at LAX, Military Entrance Processing Station Ė Los Angeles, John Wayne Airport, Ontario International Airport, March ARB, Ft. Irwin National Training Center, Palm Springs International Airport and 29 Palms MCB, and provides support and programing to another two dozen military installations in the GSA. This position requires engagement at evening and weekend events.

The successful candidate should feel just as comfortable helping staff and volunteers engage service members at a USO program event on base as they would engaging major donors at a black tie reception.

Bob Hope USO leadership office space is co-located with USO West Region offices in downtown Long Beach.

Principal Duties and Responsibilities

  • In coordination with West Region staff and local board, lead and execute professional donor cultivation, management, and stewardship of corporations, foundations and individuals throughout the assigned geographic service area. Identify and cultivate a high-volume portfolio of prospective donors to secure funding for the organization.
  • Provide active leadership in program design and direction as well as procurement and growth of financial and other in-kind resources necessary for center operations and programs/activities.
  • Develop/enhance/maintain working relationships with US Military, local business community leadership, elected leaders and other stakeholders. Conduct periodic reviews of service member and family needs and recommend/implement program/service changes as appropriate.
  • Manage day-to-day USO operational procedures, ensuring cost-effective, safe, welcoming, clean and well-maintained facilities and environments. Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and volunteer workforce. Ensure delivery of excellent customer service.
  • Oversee planning, delivery and quality of programs, services, equipment and events within budgeted limits. Identify and implement improvements that ensure USO Standards of Excellence.
  • As directed by regional leadership, perform and monitor financial activities, including but not limited to creation and execution of operating budget, sales and/or other income, banking transactions. Prepare, review and present reports, including but not limited to financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
  • Drive and operate motor vehicles (12 passenger or smaller).
  • Other duties as assigned.

Job Specifications 

  • Bachelorís Degree in Business Administration, Hospitality, or related field.
  • 10+ years progressively responsible work experience in a program management and fundraising role, including 5+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization a plus. 
  • General knowledge of cultivation and solicitation strategies as well as IRS guidelines for charitable contributions and Better Business Bureau Wise Giving Alliance Standards for Charity Accountability.
  • Demonstrated experience in recruiting, managing and recognizing a large volunteer workforce.
  • Ability to deliver compelling call-to-action cases to internal and external stakeholders at a variety of levels.
  • Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
  • Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Working knowledge of basic business and accounting functions including project management and budgeting.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency and comfort using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and Raiserís Edge.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license.
  • Must be a strong advocate of the USOís mission to lift the spirits of Americaís troops and their families.

Details

  • This position is located in Long Beach. Preference will be given to local candidates within commuting distance to the location.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.

 

 

 

 

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System