***U.S. Citizenship Required***

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Area Operations Coordinator position is responsible for assisting with the development and delivery of high-quality cost-efficient programs and events at multiple USO Centers and/or field program delivery sites within an assigned geographic area. The position may also help to administer volunteers and assist in coordinating their activities.

Principal Duties and Responsibilities (*Essential Duties)

• In coordination with Area Operations Specialists, Area Operations Managers and other Area and/or Center leaders, assist and support the delivery of area-wide USO programs, services, activities and events. Serve as knowledgeable resource related to programs, events and activities. Prepare performance metrics and reports for review and assist with implementation of suggested and/or required changes.*
• Coordinate with Area Operations Specialists, Area Operations Managers and other leaders to ensure appropriate and adequate volume of volunteers and supplies are available for programs, events, and activities. Assist with guiding volunteers, ensuring that quality customer service and support is provided.*
• Support the development, improvement and maintenance of working relationships with U.S. Military, local business, and community leadership to enhance awareness of the USO mission and support the procurement and growth of financial and other in-kind resources necessary for area operations.*
• Assist in soliciting a network of resources capable of and willing to support and/or sponsor USO events and activities. Acquire and/or purchase program and event supplies.*
• Coordinate day-to-day volunteer operations for locations within the assigned area. Help to recruit, schedule, train and credential volunteers.*
• Assist as directed with volunteer and program opportunities, and communications to create awareness. Compile, create and distribute announcements, narratives, flyers, photos and other items to area media outlets (online, print and broadcast) to support appropriate awareness and coverage.*
• Provide support to plan, schedule and facilitate after-action reviews of all large outreach programs and events. Compile lessons learned and integrate into established standard operating procedures.*
• May assist with communicating operations and programs information and content to internal and external parties.
• May be required to operate a USO or personal motor vehicle.
• Other duties as assigned, including backfilling for Area Operations Specialists or other positions, as directed by senior leaders.

Job Specifications

• High school diploma or equivalent required.
• 0-2 years’ work experience in related field. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Naples, Italy. Preference will be given to local candidates within commuting distance to the location.
• U.S. Citizenship Required
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.

***U.S. Citizenship Required***