Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Sustainer Manager manages the USO’s monthly giving program and is responsible for acquiring new monthly donors, retaining existing monthly donors, and converting single gift donors to monthly donors through various mass market fundraising channels.

Principal Duties and Responsibilities (*Essential Duties)

• Develop and lead the execution of fundraising strategies to grow USO’s multimillion-dollar sustainer program through multiple channels (direct mail, online, direct response television, telemarketing, canvassing, etc.).
• Identify and direct investments for new and existing programs designed to acquire, convert, retain, and recapture sustaining donors with the goal of making sustainers the centerpiece of USO’s donor population.
• Partner with VP, Direct Response, to develop annual revenue and expense planning, budgeting and monthly reforecasting for sustainer efforts.
• Develop retention strategies to ensure maximum sustainer retention is achieved.
• Consistently evaluate and improve the monthly donor journey to ensure best practices are achieved through acknowledgments, conversion techniques, timing of upgrades, relationship building, and other USO touchpoints from other divisions.
• Participate in relevant cross-departmental meetings to ensure sustainer campaigns and audiences are supported and integrated across the USO. Work closely with Marketing, Communications, Legal, and Corporate.
• Participate in sustainer-focused fundraising industry groups/benchmarking in order to bring new ideas to the team and program.
• Identify areas of improvement for and create plans to drive or enhance the donor experience in collaboration with Development Operations.
• Primary lead with agencies and vendors in developing go-to-market strategies designed to acquire, retain, convert, or reactive monthly donors. Ensure work quality and service levels provided by vendors and subcontractors meet expectations.
• Benchmark and assess campaign performance. Make recommendations. Present key findings and results to the Senior Leadership Team.
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in Marketing, Communications or related field.
• 5+ years of work experience in a development or fundraising role with recent direct line management over a multimillion-dollar direct mail program in the commercial or charitable sectors, including 1+ years in a supervisory capacity.
• A strong working knowledge of monthly giving and/or subscription program best practices, data literacy, and comfort collaborating with diverse teams are essential for success in this position.
• Multi year mail planning experience including retention and cultivations strategies, loyalty programs, mid-level programs, segmentation planning, revenue and expense modeling.
• Knowledge of regulatory standards governing direct mail, email, direct response television, telemarketing, and canvassing solicitation operations.
• Ability to lead and achieve desired results while working collaboratively in a team environment.
• Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Working knowledge of basic business and accounting functions including project management and budgeting.
• Demonstrated initiative/self-motivation, with the ability to adapt quickly and easily to changing organizational needs.
• Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission

Details

• This position may be worked remotely from anywhere in the U.S.
• USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.