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Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.

Across all of our locations around the globe you will find USO employees who personify our core values: 
  • Mission First
  • Do the Right Thing
  • Respect
  • Excellence
  • Collaboration
  • Accountability
  • Gratitude
  • Innovation

Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.

So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!

Regional Development Operations Manager

Department: Development
Location: Arlington, VA, United States

Since 1941, the USO has been the nationís leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.

Todayís USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.

The Regional Development Operations Manager is responsible for performing key operations-related activities for the Development department and partnering with internal and external parties to ensure policy and regulatory compliance pertaining to gifts and tax receipts.

Principal Duties and Responsibilities (*Essential Duties)

Development Operations:

  • Collaborate with Finance and IT departments to ensure all business processes comply with established procedures, and that organization-wide database activities are efficient and well-coordinated.
  • Oversee, including developing, implementing and monitoring operational protocols for all major gifts, planned gifts, and foundation and corporate fundraising efforts.
  • Interface with IT staff to resolve CRM issues and/or suggest system enhancements.
  • Interface with accounting staff to ensure data consistency between finance systems and fundraising databases.
  • Create queries and reports, tax receipts and assist with data uploads.
  • Collaborate with other managers on the team on the review of reports and data requests from field fundraisers to ensure consistent data definitions and the optimal use of existing resources.
  • Provide pro-active and reactive data support for fundraisers as needed.
  • Other duties as assigned.

Job Specifications

  • Bachelorís Degree.
  • 5+ years work experience in a fundraising/development operations role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
  • Strong analytical, communications and organization skills.
  • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external relationships.
  • Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures, and business/accounting functions, including project management and budget reconciliations.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driverís license.
  • Must be a strong advocate of the USOís mission.


  • This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location. Relocation assistance or remote working arrangements may be considered for highly qualified candidates.
  • Resume and cover letter are required for full consideration.


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